I am having a strange parent / scout connection issue. From her login (using remote session), I could see that she was connected to both her scouts, but only seeing one (not in my troop) on the dashboard. Her connection to the scout in my troop did not show full control.
From the troop’s perspective, she has full control of her scout. I confirmed that the email address and BSA ID matched on her profile. I have screenshots that I won’t share for privacy reasons.
I’m afraid this requires someone with more access than I have to solve.
Thanks for any help!