Parent not connected to their child in scoutbook

We have a parent that is unable to be found when trying to add them as a connection. We have verified they are attached in and the scout is in the correct troop. When we look them up it says “No record found that satisfies the search criteria”.

parent number: 12670229
child number: 12830927

Well they are connected - BUT I think they have a bug where the connection is lost every day - it is being investigated @BenjaminHalanski

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