Parent not connected to their child in scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

We have a parent that is unable to be found when trying to add them as a connection. We have verified they are attached in My.scouting.org and the scout is in the correct troop. When we look them up it says “No record found that satisfies the search criteria”.

parent number: 12670229
child number: 12830927

2

Well they are connected - BUT I think they have a bug where the connection is lost every day - it is being investigated @BenjaminHalanski

3

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