Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Please help. At least 1 parent has not received email reminders. We don’t know for how long and also don’t know how many others are not receiving them.
Yes, they are an “invitee” to the event.
Can you help please?
Also, why is it so hard to post a question here? I don’t have a way to just ask a question from my dashboard. I have to go through questions and most of them are “closed” for discussion.
Sometimes the discourse interface is ill-behaved. What some of us have found helps is to click on the New Topic button in the upper right corner under an existing category (sometimes just appears as a “+” on mobile OS), then toggle to a different thread. That sometimes forces the text entry box to appear.
I don’t know that anyone has sorted out exactly what’s causing the issue, but I know it’s been reported to the IT folks in the past, but has been hard to reliably reproduce. It happens frequently, just not in a regular enough circumstance that it’s been fully diagnosed yet.
I believe there’s a bug that prevents ALL non-registered adults from receiving messages when their child is not also invited. I have reported it to the developers. The workaround is to invite the scouts and include a note that it’s for adults only.
Can you further clarify “non-registered” adults. I have Lion Partner parents that are not getting automatic event email reminders and I have tried so many workarounds to get them the event reminders. Non-registered adults referring to leaders or all adults?
Lion and Tiger Adult Partners are not registered adults. Registered Adults refers to adult leaders who have taken youth protection training and had a criminal background check.
Thank you for clarifying. I have been searching for answers and ideas of why some parents get the email reminders and some do not but in our case most non-registered adults/parent do receive the messages. It is just the Lion Den parents not receiving. This may not be the same issue. I have sent a couple of test e-mails with this approach. Thank you