Parent unable to connect using login and password given by 'invite' sent via scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a parent who is using the invite login and password sent via my SB invite. This is not working. Her info: BSA# 137146931 User # 11677448
Council fixed her email address that was entered incorrectly. Now, I cannot see her BSA or User ID when I open her page. I found it there previously.

How do I get her to be able to login and connect to her Scout? She is not getting our emails and cannot access the calendar or her Scout.
Thank you

2

@JudithRoenke

She needs to log in with the Apple Login button and her Apple ID.

3

Thank you! This worked. She is now connected. I appreciate your help!