Parent unable to login to scoutbook

We have a parent unable to login to SB or reset his password. When attempting to recover the pw, it says his security answers are incorrect. I wonder if he has more than 1 SB account. I can send you his BSA member ID if helpful. thanks!


Please post his BSA Member ID (no names) and we will investigate

Here it is. He may have registered in a local troop and pack at some point. 133636108

They can go to and click this BOT > type forgot password > it can get them around the questions


When the chatbot (“Betty”) asks: “Do you remember your security questions?”, the parent can say “No” to bypass.

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.