Payment Pending Status on Adult Leader Application

My Scouting Tools
1

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) - Desktop
2) Operating system - Windows 10
3) Browser - Chrome
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) - Yes
5) Member ID & Council of person affected 141501993-Greater Yosemite Council
Thank you!)

This parent recently signed up as a leader and I see him on the Troop Committee. I also checked with council and they said he looks good.

In My.Scouting, his application shows a different status from all of our other applications and when I looked at it, it shows the last step, Payment/Checkout, as Payment Pending. The leader said that they completed payment. All of my other applications show as Completed, but this shows as Closed. There may be no issue here, but it just seems odd that he shows differently than others.

2

@DavidParker7 it looks fine - you are not gonna get an answer from National Staff unless Council sends it in.

3

@DavidParker7

Did this leader pay outside of the my.scouting.org registration system? For example, was a check dropped off at the Council office to avoid the credit card convenience fee? The system does not link payments made outside of my.scouting.org back to that system.

4

He told me he made the payment online.

5

@DavidParker7

Then you will need to contact your Council for assistance.

6

Ok. They don’t seem to want to do anything since it shows fine in their system. I wasn’t sure if there really was a problem.