Good Evening,
I have recently become the Cubmaster for Pack 74 in Beavercreek OH and was trying to setup the online payments through SB+. I followed the instructions to this point and it now sits in “Staged” status. It said the Direct Payment contact would be confirmed within 48 hours, It’s been atleast a week since I started that process and I have yet to see any communication trying to confirm me (current Cubmaster, previously unit Treasurer and Advancement chair). Did I miss this? Is there an e-mail that I should be scouring my spam folder for?
It sounds like there may be a known issue being worked related to this:
https://discussions.scouting.org/t/scoutbook-plus-online-direct-payment-setup/510351/4
There is a help wiki here:
https://help.scoutbook.scouting.org/knowledge-base/payment-logs/
which also has a link to a PDF guide on setting up the Stripe integration:
https://filestore.scouting.org/filestore/pdf/Online-Payment-Onboarding-in-Scoutbook-Plus1.26.26.pdf
My unit doesn’t use the Stripe integration, so I can’t comment on the setup process. You might be able to get more data on the expected behavior from one of the other volunteers here who does use it, even if that still doesn’t get your issue resolved (see the bug reference above).
Unfortunately, the only way to get more direct help (if you can call it that) is to reach out to your council professionals and ask them to file a MemberCare ticket with national on your behalf, since the team that supports the Stripe integration doesn’t take bug reports from the SUAC volunteers here (IIRC). Be sure to give them as much detailed information on what happened and what you’ve already tried (i.e. the info you already shared here plus anything else specific that you might think is relevant). If they do, I suggest getting the ticket number from them so you can more easily ask for follow-up (without having to rely on them remembering which ticket it is).
Same here - Troop 316 in Centerville OH. Stuck in “Staged” for over a week. Maybe an Ohio curse?
@ChristopherBaumann & @DanielGrueber
Do you know about when you submitted the direct contact info?
Its been over a week for me. I can’t rember exactly but it was early last week.
The developers are investigating both of your issues. They appear to have different root causes.
If this topic will close after 7 days, if this is not resolved by then how do we get updates. Is there a better place to submit bugs that can be tracked?
@ChristopherBaumann
You will know your specific issue has been fixed when Payment Log is no longer in Staged status. For general fixes Watch Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of a fix.
