I am the treasurer of a Cub Scout Pack and I’m attempting to set up a stripe account on Scoutbook Plus. My name and info was submitted as the “online direct payment contact” 5 days ago. (submitted on Thursday- today is Monday). I am still in the “staged” phase.
How long do folks typically stay in the staged phase before moving to the initiated phase? Is there anything I can do to hustle this along?
Our Welcome Back to Scouting event is being held this weekend and I was hoping to begin accepting payment through scoutbook+ then. Should I abandon that idea at this point?
@KelseyHunt - did you get am email to confirm the direct payment contact info which is supposed to come within 48 hours from stripe ?
No. I did not.
I’ve double checked my inboxes and spam folders and I’ve received nothing. Is there a way to resubmit my info to restart this process?
Thanks
@KelseyHunt your next best step is talking to your council registrar and asking for a national membercare ticket on the issue - provide them as much info as you can so they can just copy / paste it for you
Thanks you for your help!
I just contacted my council registrar and they were unaware that an online payment system had been added to Scoutbook+. They are contacting national and will call me back. fingers crossed!
Kelsey, did you get any resolution on this? I am having the same exact problem. I think it might have been because we didn’t have the right person assigned to the unit manager positions but we seem to have fixed that now and are still in the staged status.
Alot of this seems to be spaces at beginning or end of unit information - a solution is being worked on.
Hey Steven,
My status on Scoutbook moved to ‘initiated’ within two hours of contacting my council registrar. However, I’m not sure if contacting the registrar actually helped the situation though. It seems likely to me that the turn around time is just closer to 5-7 days rather than the stated 48 hours.
When I called the council registrar, she didn’t even know what this new feature was. She called national on my behalf, then called me back, and then began reading the onboarding document aloud to me. I logged on to Scoutbook+ again to play my part and discovered my status had changed during the two hours since my initial phone call to council.
Best of luck!
