I am the Unit Committee Chair for Pack 253. When I log in to Advancements.scouting.org, I am able to see the full scout roster but I am unable to click on any scout - including my own son - to see their information. I am receiving the error “We’ve encountered a problem with this feature. Our development team has been notified of this error.” (I thought this was a temporary error but it has persisted for over a week now.)
I also have the advancements.scouting.org role of “Advancement Chair” for Troop 152. When I switch to this role (in the upper right hand corner drop down), I can see the full unit roster. But again, I am unable to click on a Scout to view or edit their advancements. This also seems to be affecting my ability to record camping or activities for Troop scouts as well.
My permissions in Scoutbook have also had issues. (I can’t delete a mysterious Den that appeared. I can’t take attendance at meetings, etc.) All of these issues seemed to start when I logged into the advancementspp.scouting.org recharter test site. I’m not sure if these events/issues are related but thought I’d mention it.
Are you able to reset my roles/permissions within my.scouting.org? I’m anxious to have this resolved before our recharter period begins on 10/15.
Thank you in advance for your assistance.
BSA ID# 12033585
Scoutbook UserID# 453855