Please assist to fix parent/guardian account

Scoutbook Scoutbook Bugs
1

I have a mess with a family of Scouts. Scout A BSA ID is 140457919. His full sibling, Scout B is 140457838

Dad is linked and everything is correct with both kids, mom has problems.

In SB Legacy she was listed twice under Scout A and one in Scout B with different BSA IDs (140624610 - had the wrong email domain and was listed under both, 140620225 had the correct email domain and was only listed under scout A). I updated the email listed in the account ending with 0 to the correct address, but she is not receiving any emails when I push the connection email through on SB Legacy and not receiving any unit emails.

Both of the kids accounts in SB Plus and it shows dad as a guardian and no other parents listed, but she is able to log into the App using a user name, but and information displays in the Scouting App for both kids.

The email that was incorrect is FirstLast##@yahoo.con and was changed to First.Last##@gmail.com and her App user name is First.Last##

I’m not sure what all needs to be done to fix the situation, but mom is likely going to be a registered Scouter soon and registering a 3rd Scout, so we’d like to get these communication hiccups sorted out for them!

TIAFix Parent Scoutbook Account Parent Connections

2

@KatieGooding I have merged this user’s Scoutbook accounts.

Please ask the user to log all the way out, then log in to her account at my.Scouting.org. Ask her to double-check her e-mail address there (“My Profile”).

She is currently opted out of e-mails from Scoutbook. She can opt back in by logging in to her account at Scoutbook (legacy):

https://scoutbook.scouting.org

Then she should go to:

My Account → Email

If she wants to opt back in to e-mails from Scoutbook, she needs to switch the toggle at the top to the right of where is says “Messaging Opt-Out”.

3

This worked perfect! Thanks for your help!

4

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.