Scout Parent email is incorrect--has two accounts?

Scoutbook Using Scoutbook
1

Hello! The Scout Book account of the mom of one of the Scouts of Troop 153 is incorrect. I don’t want to put her email on this public forum–not sure how to let you know about it. Anyway, when I go into her profile to change the address, Scout Book reports that another account already exists under that email. Can you help? Thank you so much!

Michelle

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Post the BSA # or Scoutbook User ID - both are under Edit Profile @MichelleBlake

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The mom’s BSA ID# is 136637445. Her user ID is 10902597. The email correction is simply that her last name needs to be spelled correctly in the email address, if that makes sense. Thank you!

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it is fixed @MichelleBlake but not sure I can fix the username as it is mispelled email. But she has never logged in either

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