Please help re-sync a Scout who was dropped from our Scoutbook roster

Scoutbook Scoutbook Bugs
1

Hello, one of our Scouts was accidentally removed from our roster. I can see the Scout in our my.scouting.org roster, but not in Scoutbook or Scoutbook Plus. Can someone please initiate a roster sync for member ID 141316110? Thank you!

2

I have requested a position sync. The Scout should be back on your Roster tomorrow, but will need to be assigned to a den.

1 Like
3

Great, thank you so much!

4

One of our Scouts was accidentally removed from our roster. I can see the Scout in our my.scouting.org roster, but not in Scoutbook. Please initiate a roster sync for member ID 13934567 Thank you!

5

@KatherynBurgess I have requested a position sync.

6

I’m also having the same issue i can see the scout on our roster in myscouting.org but not in scout book member number is 141029083.

7

I’m also having the same issue i can see the scout on our roster in myscouting.org but not in scout book member number is 141029083.

8

@justinhigginbotham1 I have requested a position sync. The Scout should be back on your roster in Scoutbook within 24 hours. Then you will need to assign the Scout to a den.

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9

Thank you I will check tomorrow afternoon

10

I also have a scout who was dropped from scoutbook because they didn’t re-register in time. His number is 14018255

11

@MarkGaworecki

This Scout is not currently registered. Once registered he will be brought back into Scoutbook in 24 hours.

12

His mother has been unable to re-register. She can’t find any place to do it.

13

She needs to go to beascout.org and register him as a new Scout. She will be asked if he was previously registered where after saying Yes she can enter his Member ID so he is connected to his existing record.

14

Apparently, she says that upon entering the number, it says “ID not found”

15

@MarkGaworecki

In that case she will need to work with your Council to get him registered.

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16

Okay, he’s registered now, but he has a new number: 141585475. Can this be merged with his old number, 14018255 to restore his progress? Thanks!

17

@MarkGaworecki OK they are merged - BUT the issue is that the DOB is different between the 2 accounts so that needs to be checked to make sure it is correct with Council

1 Like
18

Thank you so much for your help!

19

We have another scout that was removed by accident. Could you please add 141316167 as well? Thank you

20

@BryanAugustine that will take 24 hours