Purchase Order is missing scout ranking up to Star, and Scoutbook Plus is not generating Advancement Report

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

Hi,

I have entered a scout rank up to Star in Scoutbook Plus for Troop 349, Metropolitan 2-14 (in Los Angeles, Calif). I created a Purchase Order #1054388. I clicked on “Download Purchase Order (In-Store)” but the Purchase Order does not show the scout rank up to Star. Also, I clicked on “Advancement Report” but Scoutbook Plus does not generate any report.

I have also tried logging into Scoutbook Plus using another computer. But I was also not able to download a correct Purchase Order that shows the Scout rank up to Star and also not able to generate an Advancement Report for the Scout rank up.

2

@JONATHANLOUIE1 what is the Member ID of the Scout (no names)

3

Hi,

The scout’s member ID is 14031934

4

Seems like it is on a PO - I can set up a screenshare to take a look if you want

5

@JONATHANLOUIE1 actually it is odd - it is approved but it is not approved by a leader??? maybe reapprove it

6

Do I have to un-approve the rank up of that scout, and then approve the rank up again? Not sure what you mean. I will try to see if I can reapprove it.

7

@JONATHANLOUIE1 yes - First go to ToAward - see if it is listed there and if there is a PO number - that could be some info.

Then I would go and Unapprove and clear Star #1. Refresh page and then add it back. Make sure the Rank is approved

8

Hi,

I tried removing the Scout from the Purchase Report and then adding the Scout’s rank up into a new Purchase Report. But that did not work.

After further review, I was able to find the ‘Unapproved’ button. I reapproved the Scout’s rank up to Star. I am now able to generate a correct new Purchase Order and Advancement Report with the Scout’s rank up info.

Many thanks.

9

@JONATHANLOUIE1 do you now how this was initially approved?

10

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