Registered Scout not showing in IA

My Scouting Tools Internet Advancement
1

Scout JK is not showing up in Troop 211 internet advancement. He is on the Troop roster in My.Scouting.

His BSA Member ID is 132618670
His Scoutbook User ID is 2473705

He has the green check and the red circled A in Scoutbook, but when we click over to internet advancement it says “The youth was not found within the active unit.”

Recommendations?

2

Does the troop see the Scout on the IA Roster when they try this path?:

Log in at my.scouting
Then click on:

Menu → BSA Web Links → Internet Advancement 2.0

3

No, he doesn’t show when they try that path

4

@NancyHodgkiss This issue has been escalated to the developers.