Renewal Membership Error - No Primary

My Scouting Tools
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If you or others get this screen when they click renew in email from the system. there are 2 work arounds.

  1. At my.scouting.org - top right their should be a Bell with a red notification circle. Click that and you can get to the page to set primary.

  2. The URL for page to set primary is https://my.scouting.org/renewal/XXXXXXXXXXXXX/new/info (dead link) - the XXXXXXXXXXX is the Member # of the user.

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I have a parent who has been having this problem. Is there a screenshot of what the “set the primary” page looks like?

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@RobertReeves2 I do not have a screenshot - but these instructions work for individuals or parents in my testing

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This seems to be an issue if using the link in the reminder email or text messages. The parent who has a relationship in Akela should log into My.Scouting directly. Either click on the bell as noted by @DonovanMcNeil or click on My Application and then select the My Renewals Tab (far right) at top of the page.

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@RobertReeves2 Here is the screenshot I got

Scouting - Primary Account Error
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@ParagSagar

You need to contact your Council to fix this error.