Unable to renew our scout

My Scouting Tools
1

I keep getting renewal emails for our scout (Member ID: 137254971), but when I click on the “click here to directly renew” it redirects me to a page that starts to open, then is replaced with a page that shows “You are not allowed to proceed with the renewal”.

In SB+ both my wife and I are listed as parents for him (12431143 and 118502685) and it shows me as having “full control”, but searching my account on myscouting.org to find a renewal option for him, he is not listed anywhere.

I looked at the Sam Houston Council page and there are no contacts listed for a registrar…or anything membership related. Where do I go to get this corrected so we can renew his membership?

2

@DonaldHalter only you are parent - BUT it is under your Other MID - go to my.scouting.org > manage Member ID > switch the other to Primary > log out - back in and renew your scout - then change the Primary MID back. Then call council and ask for registrar to sort out the parents so they work better for you

3

Hah, yeah, we had all sorts of issues when we moved from a different council way back. I ended up with a second ID and my wife had three somehow. We had to get council to straighten everything out a couple years back. Sounds like there’s still some oddities! Thanks for your help.