We have a scout in our troop whose BSA ID (135605577) disappeared from ScoutBook.
Can someone help me get this corrected?
Somehow the Scout’s MID was placed on his mother’s Scoutbook account. It will take me a few minutes to unwind it.
Thank you very much.
This is fixed. I found 2 Scoutbook accounts for the Scout R.R. which I merged. I removed his MID from his mother’s (M. R.) Scoutbook account.
Please check the Scout’s address in SB as it is different than what is in Akela. You can edit the Scout’s profile in Scoutbook (Internet Advancement) to get the addresses correct in both systems.
Great, I’ll do that thank you!
I just looked at Scoutbook and that is the scout’s old BSA ID from the council he was in several years ago. The BSA ID in my.scouting is 135605577 (correct council) which was the ID that was in Scoutbook until it disappeared.
I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
