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Scout Membership keeps getting ended

We have 1 scout in our troop that for some reason keeps having their membership ended. I though it was an overnight process, but it took less than 8 hours for him to get removed from our unit today. There is clearly an automated process running as the Notes/Comment in his membership shows: DateEnded by SP ExpireInvalidYouthUPsCreatedinSB after 90 Day Lapse

The scout is valid and registered with the council - what does this mean and how can this be fixed? I tried SB support and didn’t get a good response.

Do you see the Scout listed on the troop’s Member Manager roster at my.scouting.org (my.Scouting Tools)?

Does his info. match exactly (name, BSA ID number, date of birth)?

Not sure I don’t have member manager access to the troop yet (I took a leadership position but still transitioning from pack to troop). Any idea on where I go to get my my.scouting.org access updated? Is that a council request or something BSA needs to do?

After you are registered with the troop, one of the troop’s Key 3 (Scoutmaster, Committee Chair, Chartered Org. Rep.) can use the Organization Security Manager at my.Scouting Tools to designate you as a Key 3 Delegate or a Unit Advancement Chair.

Please note that these functional positions (such as Key 3 Delegate and Unit Advancement Chair) expire at the end of each year, and the Key 3 will need to redesignate them after recharter is processed.

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