We have 1 scout and 2 scouters that submitted their renewal in My.Scouting but did not pay. When the Unit tries to pay online a message pops up that there is an existing order for these 3 and will not let the unit proceed with making the payment. How do we these paid by the unit? Can they be paid over the phone with Council?
We were told by our council the person who didn’t finish the transaction needs to go back in and cancel. Ugh.
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I was told the same. I had to walk several people through how to navigate to the right tab to withdraw their partially completed renewal.
Hi Victor,
Can you explain how to do this? We have an adult in a similar predicament.
Sure, here’s the process:
- Parent logs in to my.scouting.org
- On the top left corner click the “Menu” button, then select “My Application”.
- There are 4 “tabs” in this section. The last one, on the far right, is “MY RENEWALS”. That’s the one you need to click.
- Once you are in “MY RENEWALS” you should see any “in progress” renewals. The parent (or leader) can either:
a. withdraw the renewal so the unit can do it for them
or
b. finish paying online and complete the renewal online
Hope that helps!
Vic
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Unfortunately that didn’t work. He is listed as “completed” in my renewals meaning he has done the application portion. It’s just the payment part that hasn’t been completed. There is no path for him to make a payment. Same issue that the original poster is having. It seems like if you complete the application portion but don’t pay at that time, you can’t go back in later and pay. I’m going to see if he can opt out from the “membership” tab and then he can start all over.
I was able to follow Vic’s procedures and get one of the scouts register and paid through the Unit. Another scout and scouter selected the “Opt out of Renewal”. However once they did that, Council had to add them back and then I was able to complete their registration and pay through the unit.
If it says “Completed” I’m pretty sure that means the renewal was successfully done. Can you check the “Roster” page of my.scouting.org and look at the “Membership Renewal Orders” section at the bottom to see if it lists that order number?
Yeah, don’t do “Opt Out” unless you are quitting. It isn’t opt out of online renewal, it is opt out of any renewal at all.
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The order # is 357122. He does show up in “Membership Renewal Orders” as approved but not paid.
On the troop roster he is showing as “completed” yet still not renewed, probably due to the payment issue. He successfully registered his son at the same time.
Interesting. You are right, “Completed” but not paid. Now that I think about it that is the same thing my people had. The only difference is that in the “My Renewals” section they had the option to withdraw the app or finish paying it. If those options don’t appear I’m not sure what to do. Sorry I can’t help (I’m just a Cubmaster who has wrestled with these websites for a few years, not one of the people on these forums with special access to stuff). Good luck.
Vic
Actually, one last thing to try might be to have them use a different device. So if they were on a mobile device (either mobile browser or app), try a desktop browser. I’ve had situations come up where the mobile site/app doesn’t have the same options as the desktop browser.
The easiest thing at this point might be to ask the family to send a paper check to council with either a copy of the membership order or some note with the scouts member ID. The registrar can then post it.
