Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have requested a sync for this scout. Check tomorrow morning. She will need to be placed in her den after she appears back in Scoutbook. This should reset the expiration date that keeps removing her from the Scoutbook roster.