Scout Missing from Scoutbook Roster but included in my.scouting roster

Scoutbook Scoutbook Bugs
1

I am trying to help another unit in my district with a Scoutbook issue. This unit has two scouts, BSA IDs 14070692 and 13124209. Both of these scouts show up correctly, will correct expiration dates in the my.scouting.org roster; however, they are not in the roster on Scoutbook.

Can anyone think of why this would happen?
Thanks!

2

@BrianMcLaughlin the first one is set for overnight sync - the second one seems to be a bad number if you can check it

3

@BrianMcLaughlin I figured out the other # and set a sync there too

4

Thanks Donovan. I will let the Unit know and check with them tomorrow. I appreciate the help.