I have a scout in NCAC, Goose Creek District that forgot his password to Scoutbook. He tried to use the password recovery but no email gets sent. He tried to recover his user name from using his BSA ID and DOB but it says account is not found. However, I can see his account in Scoutbook and the report I ran says he accessed the account on May 21, 2023. Any help is appreciated.
@JohnCubbison if you do not provide a BSA number for the scout it is hard to help (no names)
Hey, thanks for the quick response.
ID 136669298
@JohnCubbison I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
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