I have a new scout where the parent filled out the application online and everything looked great on my end when I accepted the application. I now have the Scout’s patent listed as a scout in scoutbook instead of the Scout. Date of birth even correct for the parent imported as a Scout. How does this get fixed?
@JamiMelton I imagine the Parent made an account with the Scouts info but their name - post BSA # and we can look
I have the same thing that has happen. The dad was a Scout before.
When registering his child, it gave the youth dad’s BSA ID #5974796. Dad received a new BSA ID# 14433129
However, on Scoutbook it shows dad’s name, no parents, and dad’s original ID #.
What I think happened. Dad didn’t click “yes” to register as a new Scout. I think dad entered his BSA ID.
I have addresses this to our local Council, but they don’t know how to fix it.
@BrittaMcKee1 so they share the same name? Yes/No
Nope!
The application has the child’s name. When pulled over to Scoutbook it has Dad’s name and Dad’s original number.
@BrittaMcKee1 I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
Please see attached.
@JamiMelton I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
I have two confirmed cases of this now.
I have had ~12 new scouts register using the online Application. Two scouts came through with the Adult as the Youth.
Application Manager shows the proper Scout and Adult, but the BSA ID at the top of the Application PDF is the same.
The Roster shows the parents name.
One of these two examples applied on 9/6 and was caught in the large “Roster to Scoutbook” import breakdown. That scout has not synced to Scoutbook.
The other example applied on 9/13 and they DID sync to scoutbook but have the parent’s name.
The two IDs are: 123149494 and 110067008.
The one that DID sync to Scoutbook is a Webelos so their parent isn’t officially on our roster. The one that DIDN’T sync to Scoutbook is a Tiger so that parent IS on the roster, with the duplicated name (initials KU) and an independent BSA Number (14438490)
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