Hi good afternoon I have a question I recently just got access to the Message system on scoutbook+ for my merit badge classes when I go to send the message it’s say that I don’t have permission Beacuse of my role but it’s let me click on the people who I went to send the messages to and type it out and attach a file if need but I can’t sent it I talk to another one of my MBC friends and she told me that she does have access to this and to email tech support I remember that we had access to this kind of thing in scoutbook legacy so I wasn’t sure if my account hasn’t updated yet
@m20134 a little better explanation is needed to understand. When you say “I cannot send it” - what exactly do you mean?
So it’s let me click on. Send massage than I get an error message saying your role doesn’t have the permission to send this message it show up in red.
I appreciate your guys help with this and sorry if i was bothering you guys with this
@m20134 do you recall the steps to get the error with the scout picture?
And have you tried an Incognito or clear cache. Developers logged in as you and all worked fine.
Actually - it MIGHT be attachments???
Hi yes 1. I click on messaging on sb
2. I click on the merit badge with the scouts and parents/ guardians who I went to sent a message to 3. I add the subject line 4. I typed out the message 5. I click send than when the 2 error message come up and yes I have tried all of the different steps like the browser clearing my cookie, resetting my settings, etc. it does not work. Is there anyway the guys can reset my access please?
Hi I just try it again and it still doesn’t let me send a message it’s keeping saying “your position and rated permissions do not allow you to perform this action is there anyway someone can re set my account for me or give me the permission to get this fix Beacuse if I call my local council there going to tell me to connect you guys
It seems something was found - Scouting America IT does not release schedules. Watch the Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of the fix.
Ok thanks for letting me know also I can’t print out a blue card on my end as an MBC
Hi I don’t mean to be rude or anything but I would really appreciate it if someone can look at my account and fix It For me or reset my account Beacuse when I was speaking with my council registrar, she told me that there’s nothing she can do on her end. I just really would appreciate if a developer could reset my account thanks I appreciate your help and sorry if I was bothering you guys with this issue
Generally, if it was something as straightforward as a one-off individual account adjustment, Donovan or one of the other SUAC volunteers likely would have already addressed it, either with tools they have access to, giving directions for how the council staff could address it (e.g. using their VST toolkit), or asking a dev to do it if they couldn’t. If it’s been identified as “something was found” or similar phrasing, it is likely not just a one-off issue where a simple fix solves the problem, but rather a more significant underlying issue that requires a comprehensive resolution.
ok thanks for letting me know and sorry if I was bothering
It’s not a bother. It’s good that you raised the issue. That helps make things better for all of us, eventually at least. I just didn’t want you to think you were being ignored.
We need people to bring forth issues. Once posted, it will be “challenged” to see if it is a user training issue, if it is operating per design even if not ideal, or a true bug. So some of the SUAC will ask for more data and confirm those 3 items. Don’t take offense. They are really trying to drive out is it a “training” issue or a true bug. So, bringing forth these issues is welcomed! Just be ready to try a few suggested actions before giving up or getting frustrated.
Thanks for letting me know! Do you happen to have an estimate for when this will be fixed? If not, no worries—I’m just curious.
We do not have an estimate for when this might be fixed.
Please keep an eye on the Scoutbook Plus change log:
https://discussions.scouting.org/c/scoutbook/scoutbook-change-log/16
