Scoutbook login issue for an old account

Someone who has been registered few years back now wants to login in scoutbook but his forget pwd does not work with BSA number or usernumber. His BSA number is 4302968. How can we fix his issue?

Thanks
Minal

This leader has a my.scouting account. He should use the same my.scouting username and password to sign in to Scoutbook. If he does not remember his password, then he can reset it by going to my.scouting and using the chatbot (“Betty”) in the lower right corner at my.scouting.

He went to my.scouting account and did chat with Betty. He has got stuck on security questions. How should we proceed?

Thanks
Minal

When the chatbot asks “Do you remember your security questions?” he should say “No” to bypass them.

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