I received the following message from a Troop parent. I don’t know how to help him. Any advice would be appreciated. “I tried to log into Scoutbook Plus and I get error message (even after resetting password) that “Failed to fetch user MFA attributes”. I don’t know what to do to access Scoutbook …

Hi, Eugenia, It’s probably easier to have the parent post here, since it’s faster to have direct communications. That said, the SUAC volunteers likely need the Scouting America Member ID for either the parent involved and/or their scout (no names, please!) so that they can start looking into thing…

@eugeniawelch If you are a Troop Admin in Scoutbook, you can try resetting the parent’s connection to the Scout in Scoutbook (legacy). Here’s how: Log in to Scoutbook (legacy). Go to the Scout’s main page. Click on “[Scout]'s Connections.” Click on the parent’s name. Make sure the “Parent/Guardi…

Thanks for sharing this. The problem is posters have to be “verified” before they can post. That requires them to read and comment on an unknown number of posts before they can post. Thats how I end up being the designated poster.

That’s interesting. The rules must have changed somewhat, as it used to be a limit on how many times you could post in a day (I think). It’s been a very long time since I was “new” on the boards. :^)

I just checked the settings. A new user only has to read 1 topic for 1 minute before being able to post.

Good to know - I was not that easy when I first tried to post.

Scoutbook Plus access

Scoutbook Using Scoutbook & Scoutbook Plus

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Scoutbook Plus access

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