Scoutbook Plus access

Scoutbook Using Scoutbook & Scoutbook Plus
1

I received the following message from a Troop parent. I don’t know how to help him. Any advice would be appreciated.

“I tried to log into Scoutbook Plus and I get error message (even after resetting password) that “Failed to fetch user MFA attributes”. I don’t know what to do to access Scoutbook Plus.”

2

Hi, Eugenia,

It’s probably easier to have the parent post here, since it’s faster to have direct communications. That said, the SUAC volunteers likely need the Scouting America Member ID for either the parent involved and/or their scout (no names, please!) so that they can start looking into things.

Also, do you know if the user has tried an incognito/private browsing window and/or clearing their cache? It might be some sort of cached data or interaction with another plugin loaded that’s interacting with SB+.

Typically, I’ve directed parents to connect to classic Scoutbook, since most things for troops are still in there (aside from logs and the calendar). Do you know if the parent is able to log in to classic Scoutbook successfully? Have they tried clicking the link from Scoutbook to SB+ in the “Home” screen?

image
image1934×1074 113 KB

3

@eugeniawelch If you are a Troop Admin in Scoutbook, you can try resetting the parent’s connection to the Scout in Scoutbook (legacy). Here’s how:

  1. Log in to Scoutbook (legacy).
  2. Go to the Scout’s main page.
  3. Click on “[Scout]'s Connections.”
  4. Click on the parent’s name.
  5. Make sure the “Parent/Guardian” box is checked.
  6. Click “Update” to save.

Then ask the parent to log all the way out, then log back in again.

1 Like
4

Thanks for sharing this. The problem is posters have to be “verified” before they can post. That requires them to read and comment on an unknown number of posts before they can post. Thats how I end up being the designated poster.

5

That’s interesting. The rules must have changed somewhat, as it used to be a limit on how many times you could post in a day (I think). It’s been a very long time since I was “new” on the boards. :⁠^⁠)

1 Like
6

I just checked the settings. A new user only has to read 1 topic for 1 minute before being able to post.

2 Likes
7

2 posts were split to a new topic: Need Help Connecting Scout to MBC

8

Good to know - I was not that easy when I first tried to post.