I have a set of parents that can not log into scout book. They were able to but now they are not and don’t know why. Also the Dad has 2 accounts. They all say connected to scout. Any help I can give them is greatly appreciated.
ID14796651 - mom
ID13932487 Dad
ID 137272502 Dad
Thank you , Connie
@ConstanceGonsalves Are they having trouble logging in to Scoutbook (legacy) or Scoutbook Plus?
After trying to help them again, it looks like Mom is not connected to her scout even though at my end(committee chair) it looks as if she is.
She keeps getting this (which I have never seen) but when she goes to the calendar there is nothing- no events for her to see.
I also forgot to add- the only way she can see an event is if she goes through the link in an email reminder.
The Dad has the parent / child “Relationship” (at my.Scouting). He should be able to log in at Scoutbook Plus under MID 137272502. This MID is using the Dad’s nickname and what I think is a placeholder DOB, but the local council can fix these issues with their Registrar Tools.
The Mom does not have any “Relationships”.
So how can we get Mom connected to the scout again
Based on what I can see, the Mom was only connected to the Scout in Scoutbook (legacy).
In Scoutbook Plus, you can go to the Scout’s profile, and then click on the “+” sign to start the process to add the Mom’s parent relationship to the Scout. There is more information on how to do that at the following link:
Thank you for the help
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