Scoutbook Suddenly not Working an using weird Scoutbook ID

Scoutbook Scoutbook Bugs
1

Hello,

This is my first time using the forums. I tried to resolve this with my Council but they were stumped and said to see if the forums had any advice.

I have been a leader for years (Den Leader, Committee Chair, etc.). I was in Scoutbook and ScoutbookPlus on Monday entering and approving some requirements, but suddenly when I clicked in Scoutbook from one Scout to another, my whole interface changed. It basically dropped me completely from using Scoutbook. My units, tools, and my scouts all disappeared. All I have left in my dashboard is Admin/Account and ScoutbookPlus. The weirdest part is my entire back end still works. I can from my.scouting or the links in Scoutbook still go to and use properly my.scouting, ScoutbookPlus, Internet Advancement, etc.

Talking with Council, the SB User ID seems weird and they are having issues finding it in their system, but it does appear to be linked to my Member IDs (which are correct in my.scouting).

We are not sure how to correct this, any advice would help.

2

@SeanFitzsimons I think your account flipped to your Crew Advisor Role and the other BSA #. If you are going to stay registered in 2 councils it is best to set up 2 different user names - one for each. You can keep trying to use manage Member ID to work it, but I am pretty sure that is the issue you experienced.

3

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.