There appears to be a problem when using the “Transfer In Scout” feature that was recently released by Scoutbook to allow units to begin communicating with scout families right away given the backlog of transfer applications & rechartering paperwork at the council level.
I used this feature (supplying the needed info) for the 5 Webelos that recently crossed over into my troop. Since then, council has been able to enter the transfer application on their end for 2 of these boys. I now have duplicate entries for them, each of their profiles show the same BSA ID # & personal info, and both records show “approved” (green checkmark) & “synced”. I unapproved the (2) records that I transferred in, only to find the next day they were appearing as “approved” again. The only difference between the records is that the ones I transferred in do not show the Arrow of Light & Cyber Chip icons the boys earned, but the records now entered by our council registrar do.
I will be reaching out to Scoutbook support to hopefully have these duplicate records merged, even though they have the same BSA ID #, name, DOB, address, etc.