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We had three Scouts transfer to our Troop from a Pack and they are showing up in our Troop’s Scoutbook account. I can edit their membership info but I cannot edit their Advancement info and I cannot access their Internet Advancement accounts. There is an error message that says, “[Scout name] has not been matched with a Scout in your Units official roster. Please check with your council.” And when I try to edit their Advancement records, there is an error message that says, " [Scout name] needs to be setup with advancement sync before you can approve any of his advancement. Any Key 3 member or Admin can setup advancement sync for this Scout from his account page."
This seems like a database sync issue between Scoutbook and IA.
We reached out to our Senior District Executive and he says the only way to get this fixed is to have the Scouts fill out a paper application.
Is there anyone who has fixed this issue in a way that doesn’t involve paper applications which will likely take us a month to gather and get processed?
@CarlaBrown - are the scouts on your troop roster in my.scouting.org ? I know I had made the transfer from the pack to the troop in my.scouting and all was good. Any transfer in scoutbook DOES NOT write back to my.scouting
No they do not appear in our Roster at my.scouting.org. Do you know how to make that happen? We haven’t needed to do anything in my.scouting.org for any other Scouts who transferred from other Packs. But maybe that Pack was set up differently? This is our first time transferring from this Pack.
When I had AOL scouts transfer into my troop I had the Pack use the Roster tool in my.scouting to do it.
On my end (I am a Key 3 holder), once the applications showed up in the Application Manager at my.scouting, all I had to do was approve each one.It took about 24 hours for the transfers to happen and sync such that the new scouts showed up in Scoutbook. I DID NOT need to do anything with Scoutbook to make the transfer happen.
The AOL scouts that transferred in came from two different packs but only one pack sent over multiple scouts using the roster transfer process.
If you hold a Key 3 position, log in to your my.scouting account, under MENU go to your unit, and then Application Manager. See if the scouts show there under the Application Status section. You should be able to see whether or not the transfers were approved. If not, approve them and they should show up in Scoutbook in a day or two.
I believe that internet advancement (IA2) and Scoutbook are using the same database.
Talk to your council about how they want this transfer done. I believe my council is still using paper to transfer from packs to troops. I do not know about transferring youth between the same type of unit. On advise of the council’s lawyer all adult applications are being done on paper. I suspect this is still the case for transferring adults.
Councils may be handling transfers differently (for a number of reasons including legal ones), so check with your council’s registration staff.
A transfer done through my scouting is the same as online registration. The receiving unit just approves it. Even though our council does not do online adult applications you can do multiples as they originally did a paper application
As recently addressed by @BillNelson1 (SUAC Chair), unless the unit is transferring the Scout to a unit in another council, the transfer should be done 100% within My.Scouting and let Scoutbook catch up.