@ClaytonHealy- are there check marks in the add people section. a number in those boxes are meaning less unless someone is checked in the add people
@Stephen_Hornak Yes, I can confirm there are people’s names in the add people section. Adding people is the first step I always take. – see image, I greyed out the names
@ClaytonHealy- ok.. since you refuse to do a screen share how about some member ID numbers of the scouts in question.
@Stephen_Hornak I haven’t refused - ready anytime. Look at Scout Member ID 141845056. She is a new Scout, our new troop is her only ever BSA membership. Should have 3 camp nights, 1 hour of service …. honestly, I think the system isn’t pulling data for the newly formed troop. Nothing else makes sense at this stage, how do we test that?
@ClaytonHealy For your new Scout, try entering a “Date Joined Scouts BSA” on the Scout’s profile page in Scoutbook Plus. Then let us know if that changes anything.
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@JenniferOlinger- ah yes. Good thought
@JenniferOlinger & @Stephen_Hornak That is so strange, that actually fixed the problem…. I went through the roster and added the date for any scout that was missing a date, and it seemed to work for all of them… Question: Shouldn’t that be a system date? Is that something we will need to manually add for new scouts going forward?
@ClaytonHealy- that has always been a manual entry date. There is no process to gather a date joined from the member database. In fact you can run an OA report to catch any missing the date joined
@Stephen_Hornak Okay, Gotcha. I’ll be sure to check it and add it going forward. Thank you for all the help
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@ClaytonHealy The answer is that it’s complicated, so it is better if units manually enter the date.
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It goes back to legacy systems. Scouting America does not record the date Scout’s application was received. The only date recorded is the first of the month on the day the application was received. For example, if a Scout submits an application to join a troop on March 31, the date in the database will be March 1. There are portions of Scoutbook that need the exact date the Scout joined the troop, not the back dated 1st of the month or the often late date the Scout was added to Scoutbook. This is why units need to enter the date manually.
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