Scouts dropped off advancement sync

Scoutbook Using Scoutbook & Scoutbook Plus
1

All of the scouts in our unit, with the exception of 2nd-year Webelos had their connection to Advancement Sync broken. All dens were manually advanced OOA July 1. I have checked the official roster in my.scouting, and the scouts appear. Below is the notification I receive. When I go to the scout’s account page, I can’t find anything there about setting up advancement sync. It does however state that “has not been matched with a Scout in your Units official roster. Please check with your council.”

Looking for some help with this.

Screen Shot 2021-07-25 at 3.44.59 PM

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Post a BSA # or 2 and we can look

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Thanks.

UnitID=113221

BSA=13489605
User=10591235

BSA=135338695
User=5229711

This impacted all scouts who had their den advanced. The 2nd-year Webelos are fine, along with the one Lion who I hadn’t advanced yet.

4

@MichaelTrotochaud EXACTLY HOW DID YOU MOVE THE SCOUTS

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When was the last time that you noticed they were on advancement sync? Has it been since July 1?

I’ve been having some related issue myself, so knowing I’m trying to see if it’s the same issue or something different.

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I had advanced my dens with the usual edit den > advance den and all scouts are in sync.

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I hadn’t noticed anything until today. I had added some advancement while at summer camp, and went in to approve it today. That’s when I found out that I couldn’t approve the advancement.

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@DonovanMcNeil I used the “Edit Den > Advance Den”. After the fact, I adjusted membership dates to reflect July 1, but all dens were advanced using the “Advance Den” function.

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@MichaelTrotochaud - hum… why adjust or mess with membership dates ?

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Since Scoutbook doesn’t let you select a date, I adjusted them to reflect the actual date we advanced the dens, not the date they were administratively advanced in the system. I did the exact same thing last year and didn’t have any issues.

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When I ran into the issue, it involved manually adding and deleting end dates. So, I’m speculating there is an issue with changing any of the membership dates. We’ll have keep investigating.

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@MichaelTrotochaud - to be honest I do not even think to mess with that… it will or should make an entry in membership but no need for me to mess with it.

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@MichaelTrotochaud When you changed the dates, do you recall getting whoops messages?

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I don’t recall getting any. I changed the start date for the new rank, and then changed the end date for the old one. I don’t recall getting any, and definitely didn’t get it for all of them.

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Yeah, you’d have been really frustrated if you got them for every scout, and would definitely remember that.

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I seem to have been able to fix the scouts. If I go back into each scout, open their current membership and click “Update”. I got the Whoops error message for each and every one of them, but they are all synced to the National database.

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