Scouts need to be renewed (in 90 day window), parents have no option to renew them

My Scouting Tools Internet Recharter
1

I have multiple Scouts (including my own) who are expired (in the 90 day window), but when the linked parents log in, there is no option to process their renewal. There is no red bubble in the upper right corner, and no way to begin to process their renewal. They were not ever “opted out”.

I have two that I know of, and can share their Scout ID numbers.

2

@CaitlynFreidhoff it is likely that a parent is not correctly connected to the Scout (Scoutbook has nothing to do with this.)

Unit Key 3 can get a small clue going to my.scouting.org > Roster > Export - in the Export there is a Column for Parent Email - that at least gives a clue to who is connected correctly.

But if the Parents do not see the scout under My Applications at my.scouting.org - then they are most likely not connected.

I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number that they can log into (parent would need to find and provide this from Scoutbook or my.scouting.org)

Or the Unit can renew everyone for now, and work out payments with parents.

If you post BSA#s (no names) - we can take a look and advise

3

Thanks - I’m our Committee Chair so I can look at various reports.

If they aren’t connected now, it’s because they’ve become disconnected. These parents are actively getting the automated emails to renew their Scouts, but when they log in they aren’t there under “My Applications” or “My Renewals”.

These Scouts are listed on the Roster, but when I export the Roster they aren’t listed - possible because their membership is expired.

Here are two that I know of (there may be more):
13512554
14409369

4

Getting emails and logging into same account are not connected - let me look

5

13512554 - is connected to mom who last logged in 1/28/23 - username (lastname)_boys
14409369 - the mother should be able to do it and logged in today - but I see no log ins to my.scouting.org

6

I’ll let 13512554 know.

14409369… I am the mother :slight_smile: and I’m logged in. The Scout does not appear under Memberships, for either me or his father.

7

What about under My Applications > Renewals?

8

LOL yeah we look at a lot of names (DUH) - think they must have changed code for my.scouting in what we look at.

9

Your Husband is also connected - but under the non-primary MID under Manage Member ID at my.scouting.org - he could change primary > log out > log in and see if it shows for him. He would need to switch Primary back

10

YOU SOLVED IT! My husband switched his primary to the other MID, and the red bubble popped up as soon as we logged out and back in. That’s so tricky!

We’ll go ahead and renew that Scout right now as is. However, for the future can we move that Scout to his other MID?

11

Follow the Council Directions I first posted

12

Thanks again - that was a deep pull we would have never figured out on our own!

13

The Whole renewal process now is way to blind for parents and units now on how to solve problems

14

I don’t seem to be connected to my scout either. I have my member number but not his off hand. Is there anything you can do? Or does my council need to?

15

@CourtneyMaust you are connected to LV - and it says Application submitted - that usually means it has not been paid - look at my.scouting.org > My Application > My Renewals to see if you can get or cancel the old renewal to fix it

16

This issue occurred with me - I believe that I had a legacy account from when I was a scout myself. This account was separate from the account associated with my children so I was logging into an account with no visibility to them.

My council was able to fix my issue by providing me with the correct account, they were very helpful over the phone.

17

Donovan,

You made a mistake when you helped me :wink: now I’m back with the same issue with another Scout! Can you please look up 140359821? Thank you!

18

@CaitlynFreidhoff what do you need? are you trying to find parents to register??? We need more info

19

When his father logs in, there is no option to process his Scout’s renewal. There is no red bubble in the upper right corner, and no way to begin to process their renewal.

20

@CaitlynFreidhoff the father needs to go to my.scouting.org > Manage Member ID > Switch Primary > log out > log in to my scouting > and he can renew then. Then he needs to switch Primary back.

I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number that they can log into (parent would need to find and provide this from Scoutbook or my.scouting.org)