Parent cannot see one kid in my.scouting.org account

My Scouting Tools
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We’re trying to troubleshoot a parent’s ability to renew one of his two kids. His ID is 137482859 and is part of Chief Seattle Council. He can see one kid, “J”, (SB ID 12164914), but cannot see the other kid, “A”, (SB ID 13360634). I’ve confirmed that both kids are listed as connected to him as the parent in Scoutbook.

Thanks!

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Renewals looks at “relationships” in my.Scouting.

The second Scout with first initial “A.” has the parent / child relationship with the other parent, who has first initial “J.” Parent “J.” has to do the renewal.

Alternatively, Chief Seattle Council needs to add the parent / Scout relationship using the Registrar Tools.

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Thanks, Jennifer - those are both accounts with the same parent (two variations on his name). I’ll kick it to our council registrar to see if they can help clean it up.

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We have a similar situation. One of our families has two my.scouting accounts, but one scout doesn’t show up for renewal in either one. They are logged into the account with the email account/parent that is connect to them. BSA ID 13816593. As Cub Master, in my.scouting, it shows his Renewal Status as “Initiated”. But that could have been me when I tried to do it for the family. This Scout has a Campership for BSA dues, so I can’t renew from the Unit side because it doesn’t give me the option for “Click to print for manual pay” at council.

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For Renewal Issues: I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number

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