Parent cannot see one kid in my.scouting.org account

My Scouting Tools
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We’re trying to troubleshoot a parent’s ability to renew one of his two kids. His ID is 137482859 and is part of Chief Seattle Council. He can see one kid, “J”, (SB ID 12164914), but cannot see the other kid, “A”, (SB ID 13360634). I’ve confirmed that both kids are listed as connected to him as the parent in Scoutbook.

Thanks!

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Renewals looks at “relationships” in my.Scouting.

The second Scout with first initial “A.” has the parent / child relationship with the other parent, who has first initial “J.” Parent “J.” has to do the renewal.

Alternatively, Chief Seattle Council needs to add the parent / Scout relationship using the Registrar Tools.

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Thanks, Jennifer - those are both accounts with the same parent (two variations on his name). I’ll kick it to our council registrar to see if they can help clean it up.

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