Our unit has a new SPL, who transferred in from a different state last year. He cannot use Scoutbook to email the Troop about meetings and events. He can log into Scoutbook using his own account and email address, and he can email adult leaders. However, he can’t email Scouts- only adult leaders. Adding to the confusion is this: when I (as Committee Chair) log into Internet Advancement I can see this Scout’s account with his email listed. But in Scoutbook he does not appear under the list of Scouts I can email, although the Scout’s mother does appear in the list of Parents. Help!!
@ChristopherHunt5 we cannot help without information - you can post BSA # of SPL (no names) and we can look at it. Also email scouts relies on the Scouts having their own accounts that they have logged into before.
Thanks very much. The Scout in question is BSA#141188296. Any help is really appreciated
@ChristopherHunt5 this scout was using a log in not connected to the correct account. So they were basically logging into nothing. That is now fixed. The Scout also used a different DOB for the Account. I would have any user follow these directions to make accounts to avoid this.
Myst Account Setup.pdf (233.0 KB)
Wow, thanks. I will have them try and see if it works, and I will pass on these instructions too. Thanks very much!
The SPL says it is working great now. Thanks again for the very timely help!!
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
