The provided Member ID does not match the existing user profile (error)


I moved over to a new council and my new council assigned me a new scouter ID. I initially didn’t realize this and all of my YPT and other training has been done under my old ID. I have not been successful in adding my current ID to my scouting account. When I go to the “Manage Member ID” section, it shows my old council and old ID. I tried adding the new ID my new council gave me and I get the following error “The provided Member ID does not match the existing user profile.” We’ve been fighting with this all week and my local council office has not been able to resolve it. I was told they put a ticket in but so far, I still cannot merge the ID into this one.

I did a search on this specific topic and found this forum. I was pleased to see an admin was familiar with this error and was able to resolve the issue for someone else as they had access to the database and could see things the councils couldn’t. Would any one here be able to help me with this?

My OLD ID is 113924475 . My NEW ID is 135647913. Council is Mt. Baker, Everett, WA.

Thanks for any help you guys can give me. This has been going on over a year now and my council
can’t seem to fix it so I can merger my new ID into my current account.


Jason Bishop

My first guess would be that there’s a mismatch in your name or birthdate in one of the records.

@radiokingpin new council combined your first last name - I will add your old MID to Manage Member ID for you and clean up Scoutbook Users

@radiokingpin OK your are all set

Can you fix mine too, please? Im having the same problem.

@RachelDeRouchie post your BSA # and we can look

Member ID1306865 and 12943320

@RachelDeRouchie I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)