I know this general question has been asked and answered many times, and I just spent an hour reviewing old threads looking for ideas. I did not find anything that seemed to match what we are seeing.
We have a parent with multiple BSA IDs (because our MB registration process does a horrible job of syncing with our Troop registration process). Four months ago we resolved this by letting our registrar know and she would fix it. We no longer have a registrar. I’ve tried email our DE, but haven’t gotten a response in over a month.
We tried the ‘self-help’ fix of going into my.scouting. org, Mange Member ID and got an error: “The provided Member ID does not match the existing user profile.” Which seems kind of intuitively obvious, because we’re trying to add an additional Member ID to the user profile. But the addition didn’t “take.”
What is our next step? Any suggestions?
I just sent you a private message for more information.
Same problem. I ended up with two member IDs. The wrong one (stuck with old pack) is currently attached to the my.scouting account. When I try to add my other member ID, I get the error message “The provided Member ID does not match the existing user profile.” I’ve talked to my council POC and they haven’t been able to solve it yet. Please help.
@MasonKehs What is the name of your current council?
Mid America Council. I believe the council rep put in a ticket with national, but it seems like there’s a problem because one of the member IDs is stuck being attached to an old pack. My my.scouting.org account is currently linked to member ID 13118667 from “Aloha Council, BSA 104”. That’s from the old pack I don’t belong to anymore. My scoutbook account is also linked to that member ID.
My other member ID is 133407979 for the Mid-America Council, which is where I’m currently a member. So I want to get my Scoutbook and my.scouting account attached to that member ID, but the “manage member IDs” page doesn’t work when I try to add that ID number.
Thanks!
I am having a similar problem. I moved to a new council from a different state and now have 2 IDs.
Changing Council will ALWAYS give a new Member ID until we get a new registration system. log into my.scouting.org > click Menu top left > Click Manage Member ID > one of the BSA # will be there marked PRIMARY > then add the other MID (BSA #) - you want to make the one that is your unit registration PRIMARY > Then go to Scoutbook.com and log in using your my.scouting.org credentials
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So I found on the forums that you seem to regularly help people through the member ID issues. I tried Uploading my new Member ID under “Manage Member ID” I keep getting “The provided Member ID does not match the existing user profile.” Any advice would be great.
@JohnO_Connor-Judy
I sent you a private message so we can collect more information. Click on the blue circle with white J in the upper right corner of your forum window.
contact Mike Weber mfweber112@comcast.net. Next time you fill out application always put your original number on the new application. He is an Area Commissioner
Hi All, I’m not sure if this belongs here or Internet Advancement
I need your help as well. I have only worked with one council, so changing councils isn’t the issue. I got a new BSA ID and Scoutbook ID with our last recharter. My.scouting only has the new one while Scoutbook has both. My Internet advancement keeps going to the old ID. It won’t let me edit the participants to add the new me.
Is there an easy/quick way to export all my camping/hiking/comm service to my new id?
Anthony,
I sent you a private message so we can discuss details. Click on the brown circle with white A in the upper right corner of your forum window.
I have a similar situation in scoutbook. We had two leaders that were not officially on the charter that had scoutbook accounts with BSA#s and Userids. When we added them to our charter this year, a second account was created because the old account used a shortened version of their first name and the application was the full name. Is there a way to merge the accounts into one and keep the original numbers? I want to remove the new account, but I think they will keep popping up because that one came from the council recharter.
Hannah,
WIth the BSA Member IDs we can investigate.
Thank you!
I have CW: Orignal BSA# 10612388, New BSA# 137197755
And also ME: Original BSA# 13265719, New BSA# 135703571
CW’s account is fixed. MID 10612388 was previously deleted by the registrar. His new MID is now on his old SB account.
ME has 2 active MIDs. I will send you a private message so we can discuss this issue. Look for a green circle with white number on top of the green circle with white H in the upper right corner of your forum window.
Hello. I am having the same problem with almost all of the new leaders that crossed over in March. Despite me putting their BSA ID’s assigned to their YPT on their applications, they were assigned a new ID when their apps were processed. I’ve been told that because we are on the border of Council Ten and Long Horn councils, the system automatically assigns a Long Horn ID. All the leaders were given the instruction to merge their ID’s on my.souting.org, but all are receiving the same message, “the provided member ID does not match the existing user profile”. Most have completed their training under the same YPT ID and not showing up on our roster. Please advise. Thank you.
@DawnRoss if you post 2 BSA#s of a leader getting that message we can look at it
Thank you.
Jeff Sickels
ID: 133577022 - Circle Ten primary
ID: 13774814
this is probably same for all C10 needs to solve it - the names are slightly different (Jeff/Jeffery) - so council needs to fix and merge
