I know this general question has been asked and answered many times, and I just spent an hour reviewing old threads looking for ideas. I did not find anything that seemed to match what we are seeing.
We have a parent with multiple BSA IDs (because our MB registration process does a horrible job of syncing with our Troop registration process). Four months ago we resolved this by letting our registrar know and she would fix it. We no longer have a registrar. I’ve tried email our DE, but haven’t gotten a response in over a month.
We tried the ‘self-help’ fix of going into my.scouting. org, Mange Member ID and got an error: “The provided Member ID does not match the existing user profile.” Which seems kind of intuitively obvious, because we’re trying to add an additional Member ID to the user profile. But the addition didn’t “take.”
What is our next step? Any suggestions?