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Transitioning Member Care to Serve and Support BSA Council Staff

From Scouting Wire
August 26, 2020

As the national organization continues to prioritize and focus our services, we have made the difficult decision to streamline certain services at the National Service Center to best position the organization and the Scouting movement for the future.

Beginning September 1, 2020, the Member Care Contact Center will no longer directly serve volunteers and will shift to exclusively serving council employees so that they can address local volunteer needs. As a result, volunteers that contact the Member Care Contact Center will be directed to their local council for assistance.

In addition to taking steps to provide councils with the tools and training needed to facilitate this transition, we are also streamlining processes that previously required significant support from Member Care, including:

  • Making it easier to create a new password via My.Scouting.org using your member ID
  • Instituting a Google Sign-on
  • Enabling members to correct ID numbers through the “Manage Member ID” tool in My.Scouting

Additionally, members with questions related to Scoutbook are encouraged to visit https://discussions.scouting.org/categories, where the Scoutbook User Advisory Council can answer a wide range of questions about functionality and troubleshooting.

These are a few of the steps we are taking and will continue to take to help ensure that we are able to support members as we take the necessary steps to streamline our organization.

While we work hard to navigate these challenging times, we remain dedicated to empowering councils to bring the Scouting program to life for youth, families and communities, and we believe that these steps will enable us to continue providing Scouting to millions of youth today and in the future.