Thank you for all of the replies. As stated in my original post, this is about merging accounts in Scoutbook. I have more than one parent that had an account created when their child joined Scouts, only to have a new “Lion/Tiger Adult Partner” account created when their child’s application is processed by national. Unfortunately, since both are attached to a Scout as a parent, we are unable to delete the second account. On this last batch of merge requests, only half were processed by nationals, while the other half never even seemed to register in the help system (all sent with the same hour). Even the ones that were processed, they just moved the BSA Member # to the account the parent has been using, but didn’t delete the second account.
I just wish there was a clear, straightforward method to have this fixed.