Two accounts in scout book

Looks like I have two accounts in scoutbook. They both use the same email but depending on which password I use, I’ll get logged into the one or the other. Can you merge them for me? I do see this:

Account 1: SB User ID: 12991677 BSA Member ID: 14594265
Account 2: SB User ID: 12579350 BSA Member ID: 4972465 Previous BSA Member ID: 14594265

@JustinWeber1 let me take a look

@JustinWeber1 ok that is fixed - your Sign in with Google survived - I recommend that you contact your local council and ask them to use the Registrar Tools to look up your children. When they look up your children, they want to check your children’s “User Relationship” and make sure that your children are connected to you as parent with Only your correct BSA member ID number 14594265

I have the same issue. . I have two member IDs 140879265 and 135364837. My son member ID is 135364836. On my son’s Scout book account, my name and email listed twice as parent. I took the Youth Protection Training on 3/9/2024, but it posted on my son’s account. I don’t know the best way to correct this. I need an account for myself to take additional training to be able to take classes to help the troop. And of course, an account for Liam to track his accomplishments.

@LiamBadie it looks like you are signed in as your son let me take a look

@LiamBadie OK your username is attached to your sons BSA # not yours - you have another user name that is tied to Sign in with Apple - can you use that? or do you want me to see what we can do to unattach your son from the other login?

Let me try to sign on with Apple real quick

@LiamBadie ok I see you signed in with Apple

I was able to use my account via Apple and Liam’s account use password. Just need to remember that. I removed Ethan D. from under my name as guardian. Not sure how his name was added under me. Can you change the Force Protection Training course and put in under my name? I think everything else is good now. Thanks for your help. Oh, does Scout Book allow me to add the activities Liam has done? He went on a camping trip 3/10-3/12. And did service while we there.

We are seeing about the training - I am going to turn off this log in - use the Sign in with Apple for ALL BSA systems to sign in as You - Understood? - on the logs that is a question for the unit to see how they record camping and stuff - Council well at least need to remove the training from your scouts BSA #

yes i will use Apple for ME and the password for Liam. thanks!

@LiamBadie we are not sure if our fix is going to bring in your Training - if it does not just have council do it when you tell the situation

ok thanks so much for your help

Everything seems to be working fine. Can you tell me how to add another parent?

Go to the scout’s page and click their connections > add.

Looks like everything works. Thanks!

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