We recently got one of our boys logged into Scoutbook so he could start receiving Troop emails. Unfortunately, while he is rostered correctly he shows as a parent from a messaging perspective. It appears this is due to two SB IDs.
Correct ID (youth): 135582326
Incorrect ID (parent): 13129002
What is the best way to collapse these duplicate accounts into the primary ID (135xx) to have him show as a youth and message him similarly?
Are you sure this is not a father/son? It sure looks to be @JamesCuomo
OK I see what they did and messed it up -
Myst Account Setup.pdf (223.2 KB)
@DonovanMcNeil, I’m uncertain what guidance to take from the account setup document provided. Do I have the scout login and attempt to recover the parent account, or am I asking him to recover the account with the correct BSA ID then login to SB to make him “visible” in the correct messaging group?
The setup is for other parents/scouts - the scout has a log in already - I suggest they go to my.scouting.org and use the BOT at bottom right to get it
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