Unable to generate your charter for signature

My Scouting Tools Internet Recharter
1

I am trying to process our pack’s recharter. When I try to process the payment step (I have selected pay at council), it times out and I get this error:

“Whoops! It looks like we were unable to generate your charter for signature. No payment has been taken. Please retry again.”

After browsing the forums, I tried to submit with an incognito window, but the same error happens. Any ideas? My BSA member ID is 135398019, and my unit is Pack 3933.

Thank you!

2

Update on this - after the fourth time trying to submit, I received the charter document in my email to e-sign, so I did that, and I received the confirmation with the final agreement. However, if I log into Internet Recharter, it still indicates that we need to submit. So, I honestly have no idea where I am at with this process. Any help appreciated.

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@RhiannonShoults - are you stating that you received an email stating that you’re done signing %unitxxxx% charter with the button to open the agreement ?

4

@Stephen_Hornak Yes, I received an email saying I am done signing Pack 3933 Family Charter, and I can open the agreement.

Does that mean I am actually done? Every time I submitted on the payment screen I received the “unable to generate your charter” error, so if I log into Internet Recharter it still shows me on Step 1 (Complete Recharter Information) and it looks like I still need to validate recharter and pay/move on to Step 2.

5

@RhiannonShoults - if you scroll to the end of the agreement is the status page. What does the page list.

You would also have a submission complete email

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@Stephen_Hornak The status is Signed, and it has a Transaction ID. The last entry in the document history is Agreement completed.

I have not received a submission complete email.

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@RhiannonShoults - there is a submit button at the end of the Adobe sign doc

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@Stephen_Hornak I am sorry, where is it? If I open the signed PDF, I don’t see any kind of submit button. If I open the first email I received (“Boy Scouts of America has sent you charter to sign”) and click that link, it just says the document has already been signed.

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@RhiannonShoults - I look at the signed doc and at the end is the Final Audit report with the charter history listing. I also did a pay by card and submitted that way so I suspect since you chose pay at council that you are doing this the old school way. Heading to council with the agreement and check.

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@Stephen_Hornak Yes, the rest of my paperwork is already in with the council, and our treasurer will be taking a check by this week.

I went ahead and did the “validate and pay” step again, and this time it went through and I received my Submission Complete email, and when I log in to Internet Recharter it shows my recharter as locked. This generated a second charter document for me to e-sign, which I went ahead and did. Hopefully nothing gets confused with there being two signed charter documents! Thanks for the help.

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@RhiannonShoults - excellent glad it worked. Having done unit recharter for a decade now it is all about the process flow