Unable to Get ScoutsBSA History Report

Our Council Advancement Chair is unable to generate a Scouts BSA History Report. When she accesses the Dashboard Reports Menu → Scouts BSA History Report she gets the BSA Id / Name entry screen but when it is submitted she gets a diagnostic that reads: “Please log onto your account and try again or report this to the forums (82)”

She is registered in my.scouting as Asst. Council Commissioner and also position indicated as Council Advancement Chair. At the time this diagnostic is received, she is properly logged into scoutbook.scouting.org. She also has SSO so that her logins are synced with my.scouting.

Please advise how to proceed!
Circle Ten Council

What is her bsa member number?

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