Unable to input rank advancement

I have 3 young men in my Sea Scout Ship that are Life or Eagle Rank. As such they are able to work on Scouts BSA Rank Advancement through the ship and would like to do so. However there is no portal to input Scouts BSA advancement through their Scoutbook portal. I have another Eagle Scout on the Ship who I can access his Scouts BSA advancement through his Scoutbook portal so I’m not sure what the problem is. Can anyone help me with correcting this?

There’s a toggle in (I think) Edit Extended Information that can be set to enable Scouts BSA advancement.

Edit Extended Information is under each scout’s profile on Scoutbook.

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