Unable to launch SYT

My Scouting Tools Training
1

When I attempt to launch SYT I get the following error:

{"status":500,"name":"InternalServerError","message":"The server could not process the request, please try again later."}

This has occurred on multiple devices over the last several weeks I’ve attempted to complete the training.
Any help is greatly appreciated!

2

@DericSwanson

You will need to contact your council for assistance.

3

I did, their only advice was to keep attempting to launch SYT or to try an post here.

4

@DericSwanson have you tried an incognito window - to take your browser out of the equation?

5

Yes. Currently in incognito mode now.

6

What I would suggest is make a short screen video of it - send to council - and ask them to send in video with a National Membercare ticket.

7

BSA Learn Center is this where you are starting?

8

I’ve tried from the Learning Center and from the SYT icon on the homepage. When I click on the link you just posted it gives me the same error message: {“status”:500,“name”:“InternalServerError”,“message”:“The server could not process the request, please try again later.”}

9

@DericSwanson has it always been from the same network? Are you behind a Firewall or VPN?

10

Cause this seems like a You issue - network, computer, something - as it works fine for others.

11

No VPN, I’ve tried two different networks.

12

@DericSwanson - is this the refresher or the full course ?

13

The full course, first time taking it.

14

@DericSwanson - can you try this route:

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image1275×466 44.5 KB

My Required Training

15

@DericSwanson I saw one thing on your account - you had 2 log ins. You had 2 signins, and I merged them (one was old from 2022.). But both had the same member ID and that can cause issues. Please try again.

16

That may have fixed it! Able to start the training now, thank you!