I’ve been unable to log into My.Scouting.com accout for the past week or so. I normally use Google credentials to sign in rather than enter a username and password directly. However, when I click the Google sign-in button, nothing happens. Normally a popup window appears allowing me to choose my Google account, but it isn’t popping up at all - I have no ad blockers installed and have checked to make sure Chrome isn’t blocking either.
At first, this issue on occurred on my laptop (Windows 10 using Chrome). I tried clearing my browser cache as well as cookies with no luck. This issue doesn’t appear if I use incognito mode or another browser like Edge.
Despite my laptop, not working, I was able to use my desktop… For a while…. Now the same issue started to happen using my desktop (windows 11, chrome).
Now I am unable to login to my account on either device. The Google sign on button sometimes doesn’t not even appear and when it does, it does not open the Google window to choose credentials.
There does not appear to be any pop-up blockers interfering, and as I’ve said above, I have cleared the cash and cookies from both devices to no avail.
This issue does seem to be related to Google logon because I can click the Apple logon button and a pop-up login window does appear.
Any suggestions or advice?
Usually this indicates some sort of plugin or setting that’s interfering, even if it’s not an ad blocker per se. I would also have guessed that Chrome’s security settings were blocking pop-ups, but if it comes up for AppleID login, then it’s probably not a global pop-up blocker setting.
Maybe there’s a setting that the particular site (e.g. google.com) isn’t allowed to serve pop-ups? I dunno enough about how Chrome decides who is serving the pop-up for blocking purposes (i.e. the referring site or the site to which the user is being referred)
@SteveRehler - that would indicate something within your browser causing the pop-up or child window not to spawn.
agreed but if that’s true then why is it allowing the Apple login window to open, but not Google?
Thanks Charley! I thought the same thing, but went through all the Chrome settings and didn’t see anything. I even specified that the My.Scouting site would have permission to open popups.
The other weird thing is that it seems to allow the Apple login window to popup without issue.
@SteveRehler - the button calls this action:
and
Yeah, I saw that in your original post.
That was why I was wondering if google.com was blocked for pop-ups somehow. But I’m speculating outside my field of engineering there. :^)
Update:I was able to resolve the issue on both PCs by resetting all my Chrome settings back to defaults. Not sure what setting(s) was causing the issue but its working now and I can log into My.Scouting!
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very weird the GOOGLE Chrome did that to Google - ??? - glad you got it fixed
I am willing to bet that the chrome session was logged in and as such would not launch the call to log in child window. Chrome has set up person profiles within the application folder. The clean chrome has a default non logged in setting then user profile settings
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