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I have a Scout that is linked to both parents. When a message is sent to the Scout, only one parent is in the send list. The other parent is marked as Parent/Guardian. I have attempted to update the parent (included address) and that did not help. If I select the adult in the “adult” section of the send message UI, the get correctly added to the send to list. Any suggestions?
So the email is not being sent to both parents of the scout, only the first one listed in the scouts record. If I go to the Send Message screen, and select a scout, I never see anyone else “Auto Selected” in the UI.
Click on the Scout’s name on your roster, then the parent’s name in the connection list then Edit Profile. Post the value in the UserID field and we will investigate.
The parent is connected to a Scout with initials KS. Is this correct? YES
When you look at the Send Message screen, does the parent’s name appear in the Parent column? Does it say No Emails next to it? It does appear in the list. It does not say “No Emails” next to it.
In the Scout column, does the parent’s name appear under KS’s name? Yes