I am viewing a den in our roster, and I can see every scout has a linked parent, but when the den leader clicks to email the den, none of the non-leader parents are selected by default.
When I go to the Send Message page, and I look at one of the parents who is not being included, I do not see the Scout’s full name. Some only first name, others blank. I was able to reset the parent’s connection to the Scout by going to Pack Roster or Den page, click on the Scout’s name, click on a parent’s name, then Update.
I did this for one den, but I have about 70 other Scouts who are impacted. Looks like a glitch. How can I update and fix this going forward?