Unit Pin Stuck on Old Address

My Scouting Tools
1

I recently noticed in Organization Manager that the unit pin is still on the map at the address of our old meeting place, even though the address field has been updated. I have not been able to find a way to edit the pin itself. It shows up on BeAScout at the old location, which would be confusing to parents looking for troops near them. This same scenario happened a few years ago, the last time we moved, and I had to get IT to help back then too.

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@KevinNichol - there is nobody from the my.scouting or beascout team on the forums. Your best bet is to work with your local council

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@KevinNichol if I recall the Map itself has its own address or position that you can reset

4

I have the same problem, @DonovanMcNeil. Yes, the map does have an address field. However, the pin is on the map in the old location even though the address is the new location. When I edit the address, the pin changes positions immediately on the display map, but reverts back to the old location later. I will investigate the timing and post more details tomorrow.

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@DougWright

This is a contact council issue. They may need to open a ticket with Scouting America member care.

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I agree it’s a council issue to fix. I will post symptoms so folks know what they’re looking at.

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So, the symptoms -

  • Unit changes Chartering Organization (CO).
  • Registrar updates BSA software with the change.
  • Key 3 or K3del update the Unit Pin data in My.Scouting with the appropriate meeting location.
  • Unit Pin map display updates immediately.

You think you’re done. Just need an overnight sync to update BeAScout.

  • Overnight sync does not update BeAScout.
  • Overnight sync reverts the Unit Pin map display to the old location without changing the new address in the address box.

So, you think it’s okay when you look, if you don’t check the pin location.

Solution - contact your council registrar with details. They will check the system to confirm everything is correct behind the scenes, the submit a ticket to national IT.

Then, wait for resolution.

P.S. The same thing seems to happen when you keep the same CO, but move meeting locations.

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8

Put the street address in Line 2 and the pin will move to the new location. I think Line 1 is just for the name of the location.

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